SMS/Text Messaging Terms and Conditions

Effective Date: July 1, 2026

By opting in to receive SMS/text messages from Santa Monica Pet Medical Center, Inc. (“we,” “us,” or “our”), you agree to these SMS/Text Messaging Terms and Conditions.

1. Consent to Receive Messages

When you provide your phone number and opt in to receive text messages (for example, by checking a box on our forms, texting us, or verbally consenting), you consent to receive SMS messages from us related to your pet’s care.

2. Types of Messages We Send

You may receive text messages from us for the following purposes:

  • Appointment reminders and confirmations
  • Updates about your pet’s care or treatment
  • Follow-up messages after visits
  • Important notices related to your pet’s health or scheduled services

We will not send marketing or promotional messages unless you separately opt in to receive them.

3. Message Frequency

Message frequency will vary depending on your appointments and your pet’s care needs. You will typically receive messages related to upcoming or recent visits.

4. Opting Out

You can opt out of receiving SMS messages at any time by replying STOP to any text message we send you. Once you opt out, you will no longer receive SMS messages from us (unless you opt in again in the future).

5. Help

If you need assistance with our text messaging program, reply HELP to any message or contact us directly using the information below.

6. Message and Data Rates

Standard message and data rates may apply. Check with your mobile carrier for details.

7. Your Consent

By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.

8. Changes to These Terms

We may update these SMS/Text Messaging Terms and Conditions from time to time. The most current version will be available on our website.

9. Privacy

Your information is handled according to our SMS/Text Messaging Privacy Policy as follows:

SMS/Text Messaging Privacy Policy

Effective Date: July 1, 2026

Santa Monica Pet Medical Center, Inc. (“we,” “us,” or “our”) respects your privacy. This SMS/Text Messaging Privacy Policy explains how we collect, use, and protect your information when you opt in to receive text messages from us.

Information We Collect

When you opt in to receive SMS messages from us, we may collect:

  • Your phone number
  • Your consent to receive SMS messages
  • Basic contact information (such as your name and email address)
  • Information related to your pet(s) and appointments
  • Your messaging history with us

How We Collect Your Information

We collect this information when you:

  • Provide it directly to us (for example, on intake forms, during check-in, or when you text us)
  • Opt in to receive text messages from our clinic

How We Use Your Information

We use your information to:

  • Send you appointment reminders, confirmations, and follow-up messages
  • Provide updates about your pet’s care
  • Communicate important information related to your visits or pet’s health
  • Maintain accurate medical records for your pet(s)

Note: Text message conversations may be documented in your pet’s medical record to ensure continuity of care.

Sharing of Information

We do not sell or share your phone number or SMS consent information with third parties for their marketing or promotional purposes.

We may share limited information with:

  • Service providers that help us send texts (such as our communication platform)
  • Our staff and veterinary team as needed for your pet’s care
  • As required by law

Your Choices and Controls

You can opt out of receiving SMS messages at any time by replying STOP to any text message we send you. You may also reply HELP for assistance.

Opting out will not affect any other communications or services you receive from us.

Data Security

We take reasonable steps to protect your information from unauthorized access or disclosure. However, no method of electronic communication is 100% secure.

Changes to This Policy

We may update this SMS/Text Messaging Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about these terms or our text messaging program, please contact us at:

Santa Monica Pet Medical Center, Inc.
310-393-8218
[email protected]
1534 14th St.
Santa Monica, CA 90404

You can also text HELP to 310-393-8218 for support.