Client Service Representative (CSR) – Santa Monica Pet Medical Center
First impressions matter — and so do fun, friendly coworkers.
Are you a people-person who loves animals and thrives in a fast-paced, supportive environment? As a CSR at SMPMC, you’ll be the welcoming face for clients and their furry friends — scheduling appointments, answering questions, and helping every visit run smoothly.
About the Role
You’ll be the go-to for client communication, appointment management, and ensuring each visit is as stress-free as possible. You’ll also support our veterinary team by keeping records accurate and organized.
Your day might include:
- Greeting clients and pets with a smile
- Scheduling appointments and follow-ups
- Answering phone and email inquiries
- Managing patient records and files
- Educating clients on preventive care and services
- Supporting the team to create smooth operations
Why You’ll Love Working Here
- Mentorship & Growth: Learn best practices, gain veterinary knowledge, and grow into new responsibilities
- Work-Life Balance: No late nights, flexible scheduling
- Team Spirit: Work with a fun, caring, and collaborative group
- Community Impact: Be part of a trusted clinic that’s been serving Santa Monica for decades
- Santa Monica Lifestyle: Beaches, sun, hiking trails, and cafés just minutes away
Qualifications
- Experience in a veterinary or customer service role preferred
- Friendly, empathetic, and professional demeanor
- Excellent communication and organizational skills
- Ability to multitask in a fast-paced environment
